Where your conversations live, and who can reach them.
Recording every call, email, meeting and in-person conversation is a responsibility. This page sets out how we handle it, in language you can paste into a security questionnaire or an RFP response.
- Your data, under your controlWhere it is stored and who can see it are agreed with you and set per client.
- Private environmentGetBettr runs on infrastructure we own and operate, including the GPUs that run our models. Segregated instances are available.
- No frontier or cloud AI modelsPrivate models, private GPUs. Transcription and analysis run on models we operate, on GPUs dedicated to our operations. Your conversations are not sent to a public AI service.
- No third-party model trainingCustomer conversations, and the data derived from them, are never used to train third-party AI models.
- PII removal and maskingNames, phone numbers and other identifying details can be removed or masked before analysis. Configured per client.
- Retention you setHow long conversations are kept is configurable per client and by GetBettr package.
Where the data lives
GetBettr does not run on a public cloud. The environment that stores recordings, transcripts and derived data, and the GPUs that process them, are owned and operated by us. Data-residency options are available for customers with residency requirements: tell us yours, and we will confirm plainly how we meet it.
For customers and partners who need it, we provide segregated instances: a dedicated environment that is not shared with other tenants. Carriers and public-sector bidders can ask us for residency language to lift into a bid.
The models, and where they run
We do not use frontier models or cloud AI services. Transcription, sentiment analysis, situation summaries and cross-conversation questions all run on private models we operate, on private GPUs dedicated to GetBettr. Nothing leaves our environment to be processed by a third party.
That is also why we can make the next commitment plainly, rather than pointing you at someone else’s terms of service.
Model training
Customer conversations, transcripts and the data derived from them are not used to train third-party AI models. This is policy, and it applies to every customer on every plan.
PII removal and masking
Before conversations are analyzed, a configurable layer can remove or mask personally identifiable information: names, phone numbers, or anything else you specify. It is set per client, so a compliance function can decide what analysts, reports and queries are allowed to see.
Tell us your policy and we configure it at onboarding. It can be changed later as your requirements change.
Retention and deletion
Retention is configurable per client and by GetBettr package. Set it to match your own policy, your regulator or your insurer, and change it when they change. Enterprise customers set it themselves.
When a customer leaves, we delete their data, including copies in our backups, according to our data and backup purge schedule. We will share that schedule on request.
Subprocessors
Because we run our own environment and our own models, the list of third parties that touch customer data is short. Nobody processes your conversations for AI analysis except us.
A small number of service providers support us, for example to deliver summary emails. Each sees only what it needs to do its job. We will tell you who they are if you ask.
Access controls
Ask us who inside your organization can see what, how access is granted and removed, and what GetBettr staff can and cannot reach. We will walk you through it for your account.
Security standards
Our security policies and procedures are designed to align with the security and privacy controls in NIST Special Publication 800-53, from the U.S. National Institute of Standards and Technology, and in its Canadian counterpart, ITSP.10.033 from the Canadian Centre for Cyber Security (the successor to ITSG-33).
If your organization requires a specific standard or certification, tell us. It shapes what we pursue next.
Questions
Security questionnaires and diligence requests go to support@getbettr.ai. Partners can ask there for a pre-answered questionnaire.
Common questions about where data is stored, AI training and masking are answered in the FAQ.