Terms and Conditions

Last updated October 2026

These terms are an agreement between you and Liberated Networks Inc, doing business as GetBettr.ai (“GetBettr”, “we”, “us”), a Canadian company based in Dartmouth, Nova Scotia.

They come in two parts. Part 1 applies to everyone who visits our website at getbettr.ai. Part 2 applies to organizations that use the GetBettr platform, whether they buy from us directly or through one of our partners.

Part 1: Website terms of use

This part applies to anyone who visits our website at getbettr.ai (the “website”). By using the website, you agree to it. If you do not agree, please do not use the website.

Using the website

You may browse the website, and download or print pages for your own reference, including to evaluate GetBettr or to share it with colleagues. Please do not:

• copy the website’s content, design or code into another website, product or publication without our written permission;
• use automated tools to scrape or copy the website, or put an unreasonable load on it;
• try to get around the website’s security, or interfere with how it works; or
• use the website to break the law, or to mislead anyone about who you are.

What the website tells you

The website describes GetBettr in general terms. It includes illustrative examples, marked as such, that do not come from real customers. What you buy is set out in your Order and in Part 2. Nothing on the website is legal advice, including anything we say about recording, notice or consent.

Our content and trademarks

The website’s text, graphics, images, logos and code belong to us or to those who licensed them to us, and are protected by copyright and trademark law. GetBettr, GetBettr.ai and our logos are our trademarks. Other names on the website, such as those of the systems we connect to, belong to their owners and are used only to identify their products. Mentioning them does not mean they endorse us.

Messages and comments

If you send us a message, book a meeting or comment on an article, you are responsible for what you send. We may remove comments that are unlawful, abusive, off-topic or promotional. If you send us ideas or suggestions, we are free to use them without any obligation to you.

Privacy and cookies

Our Privacy Policy explains how we handle personal information, and our Cookie Policy explains the cookies and similar technologies the website uses.

Links to other websites

The website links to other websites, such as those of the services we connect to. We do not control them, and we are not responsible for their content or their privacy practices.

No warranty

We work to keep the website accurate and available, but we cannot promise that it will always be available, free of errors or viruses, or complete and up to date. The website is provided “as is”. To the extent the law allows, we are not liable for any loss arising from your use of the website or your reliance on it.

Changes

We may change the website at any time. We may also update this part. The date at the top of the page shows when these terms last changed, and the version on the website when you visit is the one that applies.

Law and courts

This part is governed by the laws of Nova Scotia and the federal laws of Canada that apply there. Any dispute about the website will be decided by the courts of Nova Scotia, sitting in Halifax.

Part 2: Terms of Service

This part is the agreement under which organizations use GetBettr. Please read it carefully, and in particular section 8, which sets out your responsibilities for recording, notice and consent.

1. About these terms

This part applies to organizations that use GetBettr (“you”). You accept it when you sign an Order that refers to these terms, when you sign up online, or when you first use the Services, whichever comes first. If you accept on behalf of an organization, you confirm that you have the authority to bind it.

The Services are for business use. They are not offered for personal, family or household use.

Which document applies. If you have an agreement with us signed by both of us, it takes priority over these terms where the two differ. Your Order comes next, then these terms.

If you buy through a partner. If you get the Services through one of our partners, such as your phone service provider or a reseller, your partner sets your price, bills you and supports you under your agreement with them, and sections 5 and 6 do not apply to you. The rest of this part applies to your use of the Services.

2. Definitions

• “Services” means the GetBettr platform and what comes with your subscription: the web interface at app.getbettr.ai, summary emails, Ask GetBettr, the MCP servers, the API, the mobile app, and support.
• “Order” means the order form, quote, online sign-up or other document, accepted by both of us, that sets out what you are buying: your plan, number of Seats, subscription term and fees, and any extras such as nametags, a segregated instance, service levels or extended support.
• “Customer Data” means the recordings, email messages and other content that you, your Users or your Connected Services provide to the Services, together with the Output.
• “Output” means everything the Services produce from your conversations, such as transcripts, sentiment, flags, summaries, reports and answers to questions.
• “Seat” means a member of your team whose calls, email, meetings or in-person conversations the Services capture. Our pricing page calls this a user.
• “Users” means the people you allow to sign in to the Services.
• “Connected Services” means systems run by other companies that you connect to GetBettr, such as your phone system, your email, your meeting platform or an AI assistant.

3. Your subscription

During your subscription, we give you a non-exclusive, non-transferable right to use the Services for your internal business purposes, and to let your Users do the same. You are responsible for your Users and for everything done under your account.

Seats. Each Seat is for one person. You can move a Seat from one person to another as your team changes, but two people cannot share one. Seats you add are charged from the date they are added. Reductions take effect at the start of your next billing period.

Volume allowances. Each Seat includes an allowance of call time and email volume that suits a typical role, as set out in your Order. If your use regularly goes well beyond it, we will talk to you and agree an allowance that fits before we charge anything more.

Usage records. We count Seats and measure volumes from within the Services, so we can bill you correctly and keep your allowance accurate.

Keeping your account secure. Keep sign-in details and API keys confidential, and tell us promptly at support@getbettr.ai if you think someone has gained access without permission.

4. Trials and pilots

We may offer a trial or pilot, free or paid, on terms set out in your Order. It ends on the date your Order gives unless you choose to continue with a paid subscription. It does not turn into one automatically. Trials and pilots come without service levels, and we may end one early by telling you. If you do not continue, we delete the Customer Data from it as section 9 describes.

5. Fees, billing and taxes

Fees. Your fees are set out in your Order, in the currency it states. Unless your Order says otherwise, they are charged in advance for each billing period: every month on a monthly plan, and every year on an annual plan.

Paying. You can pay by credit card or, where your Order allows, by invoice. If you pay by card, you authorize us to charge it for each billing period and for any Seats you add. Invoices are due within 30 days of the invoice date unless your Order says otherwise.

Taxes. Fees do not include taxes. You are responsible for any sales, use, goods and services, harmonized, value-added or similar taxes on the Services, other than taxes on our income.

Late payment. If a payment is overdue, we will tell you. If it is still unpaid 10 days after that notice, we may suspend the Services until it is paid. If it is still unpaid 30 days after that notice, we may end your subscription.

Price changes. We may change our prices. A change applies from your next renewal, and we will tell you at least 30 days before it takes effect.

Refunds. Fees you have paid are not refundable, including for part of a billing period, except where these terms say otherwise or the law requires.

6. Renewal and cancellation

Renewal. Unless your Order says otherwise, a monthly plan renews every month and an annual plan renews every year, for the same length of term, until it is cancelled.

Cancelling. You can cancel at any time by emailing support@getbettr.ai, or in your account settings where that option is available. Cancellation takes effect at the end of your current term: the end of the current month on a monthly plan, or the end of the current year on an annual plan. You keep access until then, and you will not be charged again.

Cancelling an annual plan stops it from renewing. It does not end the current year early or entitle you to a refund for the rest of it.

7. Nametags and the mobile app

Nametags are sold, not rented. Your Order sets out their price and quantity. Ownership passes to you once we have been paid for them in full, and responsibility for loss or damage passes to you when they are delivered.

A nametag records conversations and uploads them to the Services on its own. Its recordings are processed as part of the Services, which need an active subscription.

Any warranty on a nametag, and how to return one that is faulty, are set out in your Order or in the documentation that comes with it. If a nametag stops working, contact support@getbettr.ai.

The mobile app. The GetBettr mobile app can also record in-person conversations. While it records, it collects the device’s location, if the User allows it, so that conversations can be linked to the right customer or site. Your Users download the app from their device’s app store, whose own terms apply to the download.

Nametags and the mobile app record the conversation in front of them. Deciding where, when and by whom they are used is your responsibility under section 8.

8. Recording, notice and consent

GetBettr captures the conversations you connect to it: phone calls, email, video meetings, and in-person conversations recorded with a nametag or the mobile app. Those conversations involve people who have not agreed to these terms, including your customers, anyone else who contacts you, and your own staff.

You decide which conversations GetBettr captures, and you are responsible for capturing them lawfully. In particular, you are responsible for:

• giving every notice, and obtaining every consent, that the law requires before a conversation is recorded, collected or analyzed, wherever you and the people involved are located. The rules differ between provinces, states and countries, and in some places everyone taking part in a conversation must agree before it is recorded;
• telling your staff how their calls, email, meetings and in-person conversations are captured and used, including the location the mobile app records, and having any electronic-monitoring policy that employment law requires of you;
• using nametags and the mobile app only where recording is lawful and people have been told it may happen;
• choosing retention and masking settings that meet your obligations, as section 9 describes; and
• responding to people who ask to see, correct or delete their personal information. We will help, as section 9 describes.

Payment card and other sensitive details. GetBettr provides masking and PII removal that can take payment card numbers, security codes and other sensitive details, such as bank account and government ID numbers, out of conversations before they are analyzed. If details like these may come up in conversations you capture, you are responsible for making sure masking is turned on for them. You can turn it on yourself, or we can help you set it up. Masking is automated and may occasionally miss a detail, and the Services are not designed to store payment card data, so where your phone system allows it, pausing recording while card details are given adds a further safeguard.

We are glad to talk through practical options for notice and consent, but we do not give legal advice. Get your own advice for the places where you operate.

9. Your data

It is yours. You own Customer Data, including the Output, and you are responsible for having the right to provide it to us. You give us permission to host, copy, process and analyze it only to provide the Services to you, including support and troubleshooting you ask for, and as the law requires. In handling it, we act on your behalf.

No training on your data. We do not use Customer Data to train AI models, ours or anyone else’s.

Where it is processed. We process Customer Data in an environment we own and operate, with AI models we run on GPUs dedicated to our operations. We do not send it to public cloud AI services. We store Customer Data in Canada unless your Order says otherwise. If your Order includes a segregated instance, we host your Customer Data on it as your Order describes.

Our service providers. A small number of service providers support us, for example to deliver summary emails. Each sees only what it needs to do its job, and each is bound to protect it. We will tell you who they are if you ask.

Masking and retention. You decide what personal information, such as names, phone numbers and payment card numbers, is removed or masked before analysis. You can change these settings yourself at any time, or ask us to help. Keeping some details, such as names and phone numbers, lets GetBettr connect conversations with the same customer across channels, so the right balance depends on your needs and your obligations. How long Customer Data is kept is agreed with you when you start, within the options your plan includes, and can be changed as your requirements change.

Security. We protect Customer Data with administrative, technical and physical safeguards suited to how sensitive it is. Our security page describes how we handle it.

If something goes wrong. If we learn that Customer Data has been accessed or disclosed without authorization, we will tell you without undue delay, and give you the information we have that you need to meet your own obligations.

Demands from authorities. If a court, regulator or law enforcement agency asks us for Customer Data, we will direct them to you where we can, and tell you before we disclose anything, unless the law prevents us.

Requests from individuals. If someone asks you to see, correct or delete their personal information, we will help you find and act on the Customer Data involved.

When your subscription ends. Before it ends, you can ask us for a copy of your Customer Data, and we will work with you to provide it. After it ends, we delete Customer Data, including copies in our backups, according to our data and backup purge schedule, unless the law requires us to keep it. We will share that schedule with you on request.

Usage information. We collect information about how the Services are used and how they perform, such as Seat counts, volumes processed, errors and response times. It does not include the content of your conversations. We use it to run, secure, support, bill for and improve the Services. We may publish statistics about how the Services perform, as long as they do not include Customer Data or identify you.

Your Users’ account details. We handle the names, email addresses and sign-in activity of your Users under our Privacy Policy.

10. Connected services, MCP servers and the API

Connected Services. To capture conversations, you connect GetBettr to services you already use, such as your phone system, Microsoft 365 or Google Workspace, and Zoom, Microsoft Teams or Google Meet. By connecting one, you authorize us to access it to capture and process the conversations you have chosen, for as long as it stays connected. Connected Services are provided by other companies under their own terms. We are not responsible for them, including when they are unavailable or change in a way that affects GetBettr, although we will work to restore the connection.

MCP servers and the API. You can reach your Customer Data from other tools through our MCP servers or our API. When you connect a tool, such as an AI assistant, it can read whatever your permissions allow, and its provider handles that information under your agreement with them. Our commitments about how Customer Data is processed, including those in section 9, cover processing by GetBettr, not by tools you connect. Connect only tools you trust, keep keys and connections secure, and use the MCP servers and API as we document them.

11. AI-generated output

Output is produced automatically by AI models. It can be incomplete or wrong: a word can be transcribed incorrectly, a tone misread, or an issue flagged that is not there, or missed when it is.

• Check Output against the conversation it came from before you rely on it, especially for decisions that affect a person, such as a decision about an employee or a customer.
• Output is not legal, financial, employment or other professional advice.
• The Services are not real-time. Conversations are processed after they end, not as they happen.
• GetBettr is not a monitoring or emergency service. Nobody watches your conversations as they happen, and a flag is not an alert that anyone will act on. Do not rely on the Services to detect or respond to emergencies, threats or safety issues.

12. Acceptable use

You will not, and will not allow anyone else to:

• use the Services to break the law, including privacy, recording, anti-spam, employment, human rights and consumer protection laws;
• capture conversations without the notice or consent that section 8 requires;
• use the Services to harass or discriminate against anyone;
• upload malicious code, or try to get around the Services’ security, access controls or usage limits;
• access Customer Data or accounts you are not authorized to access;
• interfere with the Services, or put an unreasonable load on them;
• copy, modify, reverse engineer, resell or sublicense the Services, except where the law allows it or a written agreement with us permits it;
• use the Services to build, or help build, a competing product; or
• publish benchmark tests of the Services without our written permission.

If we reasonably believe the Services are being used in breach of this section, we may suspend the affected part of them, as section 16 describes.

13. Ownership and feedback

We own the Services, including the software, models, designs and documentation, and everything we develop to improve them. Apart from the right to use the Services during your subscription, these terms do not give you any rights in them. You own your Customer Data, as section 9 sets out.

Feedback. If you send us feedback or suggestions, we may use them to improve GetBettr without any obligation to you. We will not name you as their source without your permission.

14. Confidentiality

Each of us may receive confidential information from the other. Yours includes Customer Data. Both of ours include the terms and pricing in your Order, and anything marked confidential or that is obviously confidential.

Each of us will use the other’s confidential information only for the purposes of this agreement, share it only with employees, contractors and advisers who need it and are bound to protect it, and protect it at least as carefully as our own, and never with less than reasonable care.

This does not apply to information that becomes public through no fault of the party receiving it, that it already knew lawfully, that it received lawfully from someone else without restriction, or that it developed independently. Either of us may disclose confidential information where the law requires, after telling the other where the law allows.

15. Support, availability and changes to the Services

Support. Support is included with every subscription. Contact us at support@getbettr.ai or 1-866-770-2255. Round-the-clock support, and written service levels for availability and support response, are available on enterprise plans, and apply only if your Order includes them.

Availability. We work to keep the Services available, but they will sometimes be unavailable, for example during maintenance or because of a problem with the internet or a Connected Service. We plan maintenance to keep disruption to a minimum.

Changes to the Services. We improve GetBettr continually, and its features will change. If a change materially reduces what you have paid for, we will tell you before it happens, and you may cancel and receive a refund of fees you have prepaid for the rest of your term.

16. Suspension and termination

Suspension. We may suspend all or part of the Services, giving you as much notice as the circumstances allow: if payment is overdue, as section 5 describes; if your use breaks section 8 or section 12, or puts the Services, other customers or anyone else at risk; or if the law requires it. We will restore the Services once the problem is resolved. Suspension does not change what you owe.

Ending for breach. Either of us may end your subscription if the other seriously breaches these terms and does not fix the breach within 30 days of being told about it in writing.

If we end your subscription for another reason. If we end your subscription for any reason other than your breach, we will refund fees you have prepaid for the rest of your term.

When your subscription ends. Your Users can no longer sign in, and section 9 explains what happens to Customer Data. You pay any fees owed up to the end date. The parts of these terms that by their nature should continue, including those on fees owed, Customer Data, confidentiality, indemnities, liability and the law that applies, continue to apply.

17. Warranties

We will provide the Services with reasonable skill and care. You confirm that you have the rights, notices and consents needed to provide Customer Data to us, as section 8 describes. Each of us confirms that it has the authority to enter into this agreement.

Apart from those promises, any nametag warranty in your Order, and anything the law does not allow us to exclude, the Services and nametags are provided “as is”. We do not promise that the Services will be uninterrupted or error-free, that Output will be accurate or complete, or that the Services will meet a particular need. We disclaim all other warranties and conditions, express or implied, including those of merchantability, merchantable quality, fitness for a particular purpose and non-infringement.

18. Indemnities

From us. If a third party claims that the Services, as we provide them, infringe its intellectual property rights, we will defend you against the claim and pay the damages and costs a court awards against you, or that we agree to in a settlement. This does not apply to claims caused by Customer Data, by changes or combinations we did not make or approve, or by use that breaks these terms. If the Services are, or may be, found to infringe, we may modify them, obtain the rights you need, or, if neither is reasonable, end the affected Services and refund fees you have prepaid for the rest of your term.

From you. If a third party makes a claim against us arising from Customer Data, from conversations captured without the notice or consent section 8 requires, or from your use of the Services in breach of these terms, you will defend us against the claim and pay the damages and costs a court awards against us, or that you agree to in a settlement.

How claims are handled. The party asking for protection must tell the other promptly in writing, let it control the defense and any settlement, and give reasonable help at its expense. A settlement cannot admit fault on behalf of the protected party, or place obligations on it, without its agreement. This section is each party’s only remedy for the claims it covers.

19. Limitation of liability

Neither of us is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or goodwill, even if told they were possible.

Our total liability arising out of or relating to these terms or the Services, whatever the legal basis of the claim, is limited to the fees paid for your use of the Services in the three months before the event that gave rise to the claim. Any refund or credit you have received reduces that amount.

These limits do not affect your obligation to pay fees, or any liability that the law does not allow to be limited.

20. Changes to these terms

We may update these terms. We will post the new version on this page with a new date. If a change materially affects customers, we will email your account owner at least 30 days before it takes effect. If you do not agree to it, you can cancel before it takes effect, and we will refund fees you have prepaid for the rest of your term. Changes required by law may take effect sooner.

An agreement signed by both of us can be changed only in writing, signed by both of us.

21. General

Law and courts. These terms are governed by the laws of Nova Scotia and the federal laws of Canada that apply there. The courts of Nova Scotia, sitting in Halifax, have exclusive jurisdiction over any dispute arising from them, and each of us submits to those courts.

Time limit for claims. Except for claims for unpaid fees or for infringement of our intellectual property, neither of us may bring a claim arising from these terms more than two years after the cause of action arose.

Notices. Send formal notices to us, including notice of a dispute or of a claim under section 18, in writing to Liberated Networks Inc, Attention: Legal, 98 Williams Avenue, Dartmouth, NS B3B 0A1, Canada, with a copy to legal@getbettr.ai. We send notices to you by email to your account owner, or within the Services.

Transfer. Neither of us may transfer this agreement without the other’s written consent, which will not be unreasonably withheld. Either of us may transfer it without consent, by telling the other, to a business that takes over all or substantially all of the business it relates to.

Events beyond our control. Neither of us is responsible for a delay or failure caused by events beyond its reasonable control, such as war, natural disaster, or a power, internet or telecommunications outage it did not cause. This does not excuse payment. If such an event stops the Services for more than 30 days, either of us may end the affected Services by notice.

Export and sanctions. You will comply with the export control and sanctions laws of Canada, the United States and any other country that apply to your use of the Services.

Independent parties. We are independent contractors. Nothing in these terms creates a partnership, joint venture, employment or agency relationship.

Entire agreement. These terms, your Order and any agreement signed by both of us are the entire agreement about the Services, and replace earlier discussions and proposals. Terms in your purchase order or other paperwork do not apply, even if we accept it.

Other. If any part of these terms is found to be unenforceable, the rest continues to apply, and that part is replaced by an enforceable one as close to its intent as possible. Not enforcing a term straight away does not waive the right to enforce it later.

Contact us

If you have questions about these terms, email legal@getbettr.ai, or write to:

Liberated Networks Inc
Attention: Legal
98 Williams Avenue
Dartmouth, NS B3B 0A1
Canada

For help with the Services, email support@getbettr.ai or call 1-866-770-2255.